Customer service can be a tricky business. After all, what was the reason you last contacted a store’s customer service department? It was probably not to gush about how much you loved everything you purchased, but rather, to let them know of something that didn’t satisfy you for one reason or another. There’s nothing wrong with doing that – it’s why we Customer Service Expert, Experts exist. We’re here to ensure you are 100% satisfied with your order, after all! However, all of those “fix the problem” contacts really make us appreciate it when customers take the time to let us know just how happy they were with their Big Dot of Happiness experience. The following is an email we received just the other week and I simply had to share it with the world. Thank you, Dolores in California! You provided a fantastic reminder of why we do what we do every day.

Good Day,
     As I sat worried about receiving my orders for my daughter-in-law’s baby shower, I just knew everything would not arrive. To my amazement, everything has come on time and I have been able to prepare all the games and favors and have the balloons taken care of. My daughters and I looked at everything numerous times in disbelief that everything is such great quality and so cute. I am so overjoyed with everything that was received. I could just kick myself for not ordering more. Ordering from your company is one that I will recommend to everyone I know, not just for the baby shower but for all occasions.
     Thank you for everything!

    Dolores T.

Posted by Emily, an Expert Expert