Here at BigDotofHappiness.com, your event is like our event, and we want it to be as perfect as it possibly can be! This philosophy is carried into every step of our order process, from designing and printing your personalized party supplies to packaging and shipping every item so that your “Box That Rocks” is received successfully and everything inside is fabulous. Recently, our Expert, Experts were contacted by a customer whose personalized invitations were inadvertently ordered with an incorrect RSVP date. Because we know just how important that piece of information is, we jumped at the opportunity to make sure she received corrected invitations immediately – and we were touched to receive the following comment from her afterwards:

“I just am blown away by the customer service at your company.  I ordered invitations to my sister’s baby shower and I put in the wrong RSVP date (March 9 instead of May 9).  It was my fault.  I was crying about it when my hubby came home from work and told me to call the company and maybe I could get a discount on new ones.  I just could not believe when I talked to the representative that they OFFERED to send me new ones at no charge!  I found myself asking really?  I mean, it was my fault.  I just could not believe how quickly they erased all the stress of the situation and was so grateful.  But then to make it even more unbelievable, my new invitations arrived with an apology note for not catching that and a free gift!  Seriously, I have never heard of any company treating someone so good.  I have told everyone I know that they need to check your store out and believe me… when I have a baby shower, we will DEFINITELY be using Big Dot of Happiness!!!  Thank you so much!!!” –Christa C.

Thank YOU, Christa! Your comments delighted the entire Big Dot of Happiness team!

Want to see just how much our customers mean to us? Check out the below video, in which our Expert, Experts reveal what makes our customers the BOSS!